Container Drayage SLA: What Service Level to Expect in Miami

Container Drayage SLA: What Service Levels to Expect

When you hire a container drayage carrier at PortMiami, what service should you actually expect? Understanding standard service level agreements (SLAs) helps you evaluate carriers and hold them accountable.

Pickup Time Standards

A good drayage carrier should pick up your container within 24-48 hours of availability notification — same-day for urgent requests. During peak season, 48-72 hours is acceptable. If a carrier consistently takes 3+ days, they’re undersized for your volume.

Transit Time Expectations

For local Miami-Dade deliveries, expect 4-6 hours from gate-out to delivery. Broward County: 5-7 hours. Palm Beach: 6-9 hours. These include terminal time, drive time, and standard unloading. Carriers should provide accurate ETAs and proactive delay notifications.

Communication Standards

Professional drayage carriers provide: pickup confirmation, gate-out notification, ETA at delivery, delivery confirmation with POD, and proactive delay alerts. If your carrier goes silent between booking and invoicing, that’s a red flag.

Go Freight’s Service Standards

Go Freight maintains high drayage service levels with same-day or next-day pickup, GPS tracking, proactive communication, and on-time delivery rates exceeding 95%. As an asset-based carrier, we control the service quality directly.