How to File a Drayage Cargo Claim in Miami

How to File a Drayage Cargo Claim in Miami

Cargo damage during container drayage isn’t common, but when it happens, knowing the claims process is critical to recovering your losses. Here’s a step-by-step guide for claims at PortMiami and Port Everglades.

Step 1: Document at Delivery

The moment you notice damage, photograph everything — the container exterior, seal condition, damaged items, and packaging. Note damage on the driver’s Proof of Delivery (POD) before signing. If you sign clean and discover damage later, your claim is much harder to prove.

Step 2: File Written Notice

Send written notice to the drayage carrier within 24-48 hours. Include container number, date of delivery, description of damage, photos, and estimated value. The faster you file, the stronger your claim. Most carrier policies require claims within 9 months per the Carmack Amendment.

Step 3: Preserve Evidence

Keep damaged items and packaging until the claim is resolved. The carrier or their insurer may want to inspect the damage. Don’t dispose of anything, even if it seems worthless.

Preventing Damage Claims

Work with an asset-based carrier like Go Freight that trains drivers in cargo care. Verify container seal at pickup. Ensure your warehouse receiving team inspects immediately upon delivery.

Go Freight’s Claims Process

Go Freight takes cargo care seriously. When damage does occur, our claims team responds promptly with a straightforward process. As an asset-based carrier, we carry comprehensive cargo insurance and don’t hide behind broker liability limitations.